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Things to know
Terms & Conditions
Please read these Terms & Conditions carefully as these conditions incorporate the basis on which bookings for the Hotel Rene are accepted. The Terms & Conditions below are for bookings made directly via the property’s website or through its alternative direct reservation channels.
By using this Site, you agree to be bound by these terms and conditions.
We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.
Payment Policy and Cancellation Policy
We accept the following methods of payment
_ Credit or debit cards , through "Alpha e-Commerce" of Alpha Bank using TLS 1.2 encryption protocol encryption.
_Money transfer to our IBAN company account in Alpha Bank. In this case a proof of deposit has to be sent to our email
Non Refundable Rates: For non-refundable rooms, if canceled, modified or in case of non show the total price of the reservation will be charged. The total amount can be charged at anytime after reservation.
Standard Rates Low season (27.04-10.06 & 15.09-15.10): A prepayment deposit of 30% of the total amount will be charged when booking . This deposit becomes non refundable 10 days before arrival . For the remaining balance 70% we send you a payment link 10 days prior to arrival. Non payment of the remaining balance results in booking cancellation. In case of cancellation within less than 14 days or no-show, a penalty equal to the 100% of the reservation amount will be applied.
Standard Rates High season (11.06-14.09): A prepayment deposit of 30% of the total amount will be charged when booking . This deposit becomes non refundable 30 days before arrival . For the remaining balance 70% we sent you a payment link 28 days prior to arrival . Non payment of the remaining balance results in booking cancellation .In case of cancellation of this booking within less than 30 days or no-show , a penalty equal to the 100% of the reservation amount will be applied.
Year 2021 SPECIAL FLEXIBLE STANDARD RATE bookings and cancellation policy : Due to the pandemic , for all standard rates the 30% deposit is not immediately required . To proceed to valid reservation take the option BANK TRANSFER option and we will send you a payment link for this 30% deposit just 10 days before your arrival date. This amount will become non refundable 7 days before arrival . The remaining balance is payable upon check in.
_Babies until 3 years old can stay for free in their parents room with the existing bedding .
_Ages from 3 until 11 years old are considered kids and respective pricing policy applies
_Children above 11 years old are considered adults for pricing reasons
Government overnight TAX: for Hotel Rene it is 0,50 Euro per room, per night, its not included in the price and its payable cash upon arrival.
Our guests are kindly asked to let us know their estimated time of arrival at least 36 hours ahead. We will be greatly helped in organizing our work and making their check-in smoother and faster. Unless otherwise stated on the Booking Confirmation, guests may check-in on the scheduled day of arrival at any time from 15:00. However, we will gladly arrange your time of check-in to be whenever your time of arrival in Skiathos requires, provided we are notified on time and there is availability .
Check-In / Check-out
To avoid delays and comply with the policies against the spread of covid19 we suggest you to proceed via online express check-in in advance , following the link we send you by email, prior to your arrival.
Payments will be made only in EUR. Other currencies used during the booking procedure are shown only for informative reasons.
The information and material contained in this website and the booking engine are believed to be accurate and complete at the time of their posting. Although Hotel Rene attempt to ensure that all information and material remain current and accurate, they are subject to change without notice and Hotel Rene do not warrant their accuracy, completeness and currency at all times. In addition, Hotel Rene do not warrant the accuracy, adequacy or completeness of software algorithms and expressly disclaim liability for errors or omissions in any software algorithms. No warranty of any kind, implied, express or statutory, including but not limited to warranties as to non-infringement of intellectual property rights or third party rights, title, latent defects, uninterrupted service, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with the information, materials and software algorithms.
As a condition of your use of this website, you warrant to Hotel Rene that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although Hotel Rene may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, Hotel Rene is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law Hotel Rene will fully cooperate with any law enforcement authorities or court order requesting or directing Hotel Rene to disclose the identity of anyone posting any such information or materials.
Covid19 Notice and Disclaimer
Our hotel keep archives with personal data ( name , nationality , date of arrival and departure, residence address, telephone number, email ) of all individuals staying here for public health reasons and future tracing possibility . The collection and further process of that data is mandatory, aims at the prevention of the spread of the virus CoVid-2019 and its based on the legal interest of the hotel to protect the health of its personnel, partners and other customers in accordance with the COVID19 Hygiene Guidelines and Protocols for the Accommodation Industry as issued by the ministry of Greek Tourism.
With respect the COVID-19 pandemic and in the event of an infection, all guests checking in at the hotel RENE, acting also on the behalf of their traveling companions and family members, hereby declare the following:
1. I expressly resign from any right to take legal or other action against the hotel and/or its owners so as to seek any damages or compensation or any kind of remuneration whatsoever.
2. I will take all necessary steps and actions at my own expenses so as to find and purchase an airline or boat ticket in the event they I need to leave earlier or later than planned.
3. I will pay all my expenses for accommodation and meals in the event I have to extend my stay at the hotel due to being placed in quarantine by the authorities.
Exclusion of Liability
In no event will Hotel Rene and its affiliates be liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information or for expenses arising in connection with this website, any software algorithms available on this website, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Hotel Rene is advised of the possibility of such damages, losses or expenses. Software algorithms made available and hyperlinks to other Internet resources are at your own risk. The content, accuracy, opinions expressed, and other links provided by these software algorithms and resources are not investigated, verified, monitored, or endorsed by Hotel Rene.
Hotel Rene strongly recommends you to purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
Accessibility Hotel Rene, being located on a hill, is not designed for accommodating people with accessibility problems.
Smoking policy All rooms in Hotel Rene are NON SMOKING. Its not allowed to smoke in the balconies or terraces of the rooms either . According to the Greek Law breach of the above policy will result to a penalty of 150 Euro for the guest.
Pets Are not allowed in hotel Rene
Links to Third Parties
Hotel Rene does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Hotel Rene provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Hotel Rene of the linked website or any information contained in it.
Governing Law and Jurisdiction
The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Greece and it is governed by the laws of Greece. The courts of Athens have exclusive jurisdiction to determine any dispute arising between hotel Rene website users, potential guests, guests and all members of guests’ parties, including disputes relating to any non-contractual obligations.
The website https://hotelrene.gr/ and the hotel Rene are managed by the company “ANAGNOSTOPOULOS ANASTASIOS & CO General Partnership”. The personal data, namely all the information that identifies you as persons directly or indirectly, which you provide optionally and compulsorily when you visit the website or when you sign up for various applications related to services provided by RENE HOTEL and any additional personal data will be requested in the future is collected, processed, transferred, saved and used by our company as data controller, as well as by service providers including data processors and service providers.
Our hotel takes the protection of your privacy and personal data very seriously and has taken all necessary measures to ensure the security and confidentiality of the information concerning visitors / users of its Website.
This Policy is for informing the data subjects in accordance with Articles 13-14 of the EU General Data Protection Regulation 679/2016. If you have any questions about this Policy and in general the way the hotel collects and processes your personal data, please contact us at firstname.lastname@example.org .
Information we collect
1. Information collected automatically during your visit and interaction with our Website
Our Website has informative content about the services provided for your stay in our hotel and only browsing it (without making a reservation or sending a request) does not require the visitor to provide / import personal data. However, just by visiting and browsing the Website, certain information can be automatically collected, which can identify you directly or indirectly, such as:
•your computer's Internet Protocol (IP) address,
• the type of browser and the operating system,
•the websites you visited immediately before and after your visit to the page,
•connection speed and information about the software programs installed on the computer,
•basic server connection information and
•information collected through HTML cookies, Flash cookies, web beacons and other similar technologies (see the Cookies section below).
Regarding the information that is automatically collected from your browsing on our website, please refrain from visiting it if you do not wish to collect and process this information.
2. Information you provide us directly
In case the visitor of the Website wishes through this to contact the hotel, he is invited to fill in and submit the corresponding contact form, during the submission of which the Website collects and processes, with your consent, your following personal data:
•name and surname
•message (free text of the visitor of the Website)
• security code
-Booking, express check in-check out and providing extra services (comments, suggestions, complaints)
You may also be asked to provide personal information about special purposes, such as when making a reservation for accommodation at our hotel, when making a request for additional services, at which time they are collected, among other things:
-communication details, such as your name, postal address, email address and phone number.
-credit card number or other payment account number, billing address and other payment and charge details ("Payment information").
-files and copies of your mail if you contact us.
-information that is necessary for the fulfillment of special requests (for example health conditions that require special accommodation)
-information about the stay of visitors, including the date of arrival and departure, as well as goods and services purchased
-information about the level of satisfaction with your stay, suggestions for improvement, complaints, remarks
-and in limited cases, customer credit information.
3. We may collect personal information from various sources, including:
-through the Website
-through booking and telephone call centers
-through social media and trademark channels (for example Facebook, Twitter)
-via data collected from your connection to the hotel's wifi-internet.
FOR STATISTICAL ANALYSIS:
To learn more about how our website is used by its visitors, we keep in aggregate form and analyze the data we collect. We may use this information, for example, to monitor and analyze the use of the Website, to enhance its functionality and to better shape its content and design according to the needs of our visitors.
When collecting information directly from you, we take the appropriate care to verify which of the collected personal information relates to minors. In any case, if we find that we have collected any personal information from a minor under the age of 15 without verifiable parental consent, in accordance with the provisions of Article 21 of Law 4624/2019 (Greek Legislation), we will delete the information from our database as soon as possible with the relevant information of the parent or guardian of the minor. If you think we may have collected information from a minor under the age of 15, please contact us immediately.
FOR WHAT PURPOSES WE USE THE INFORMATION WE COLLECT
We collect, process, use and store your personal data:
- For verification of your data by us, when you link to our websites, our Applications and wi-fi.
- To fulfill accommodation or information requests and recall your preferences and registration information.
- To provide our services to you.
- To contact you and send you information about our services and offers.
- To assess and retrieve data for administrative and other communication purposes and to operate and improve the quality and effectiveness of our services, our websites, programs and applications related to our operations.
- For compliance with applicable law, such as the recording of all personal data of customers staying at the hotel, and the maintenance of documents of all movements..
- To support IT purposes.
- To support business processes.
LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA
The legal bases for the processing of your personal data are directly related to the intended purpose. When your data is collected for the purpose of booking or providing extra services from our hotel, the processing is considered legal in the context of the performance of the contract with you. The collection of your identification data is necessary to comply with our legal obligations. The processing of your data for promotional purposes is based on your consent. At the same time, depending on the nature of the processing, it may be based on other legal grounds of Article 6 of the GDPR (for example our legal interest) or Article 9 when the processing concerns personal data of specific categories (for example express consent in case you share with us data such as your allergies or other preferences, in order to be taken into account during your stay).
USE AND EXCHANGE OF INFORMATION
• Our hotel respects your right to privacy and the information that concerns you and therefore uses this information for the aforementioned purposes. For this reason, it does not disclose, transmit or make your information available to third parties. We also do not transmit this information outside the European Union.
We may make information about you available to other companies, applications or individuals in the following circumstances:
• We may disclose to third parties aggregated information or information that does not directly identify you, so that we may develop the content and services of our Website. Please note that we do not disclose your contact information to third parties in any way.
•We may use or use in the future third parties to provide services related to our Website, such as database management, maintenance services, analytics, data processing and email distribution and text messaging. These third parties will have access to the information that concerns you only for the performance of their above duties on our behalf and with explicit contractual obligations regarding the protection of your privacy and personal data.
• We may disclose information about you in the event that the hotel is acquired by or merged with another company or when a similar business transaction takes place. However, in this case, our Website will notify you by placing a clear notice within it or by sending a relevant notification to the email address you provided to us, before the information concerning you is transferred and generally subject to a different personal data protection policy.
• We may disclose information about you to respond to summonses, investigative warrants, court proceedings, court orders, legal proceedings or other measures imposed by any competent authority, including the Personal Data Protection Authority and other Supervisory Data Protection Authorities of countries - members of the European Union, as well as to secure and uphold our legitimate rights or to challenge claims against us.
Please note that third parties may collect data about you independently, including your IP address and information about the websites you visit and the links you click on, through cookies, "clicks" on links or other media during your visit. For more information, see the "Cookies" section below.
In cases where you provide us with personal data of third parties, you guarantee that you have informed them of the purposes and manner in which we must process their personal data.
INFORMATION KEEPING TIME
The hotel will keep the personal data it collects through its Website for the absolutely necessary period of time for the fulfillment of the above processing purposes or the observance of the applicable laws or agreements of restriction or terms of this Policy. We will keep the information collected automatically for up to 12 months and then it can be stored in an unrecognizable summary form. If you withdraw your consent to the collection and processing of your personal data, we will delete your data from our electronic files and documents, unless keeping them becomes necessary in compliance with our legal obligation or for the exercise, establishment or defense of our rights or legitimate interests before judicial authorities.
When processing is required by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.
When processing is performed under a contract, your personal data is stored for as long as is necessary for the execution of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
When processing is done to serve your request, we will process your data for as long as it takes to satisfy your request.
When the processing is done in the context of promotional activities and marketing, we will process your data until you revoke your consent and request you no longer receive our promotional messages.
The security of your personal data is our absolute commitment. To achieve this, we apply all modern and appropriate for the purposes of processing technical and organizational measures, for the reasonable protection of your personal data from unauthorized and illegal access and processing or accidental loss, destruction, damage, theft, use or disclosure, response and adequacy of which we check at regular intervals.
The security and safety of your information also depends on you. In cases where we have given you or that you have chosen a password to access the services through our website and / or our applications, you are responsible for maintaining the confidentiality of this password. Please do not share your password with anyone else.
We make every effort to ensure the most complete safe use of our website or applications. We recommend that you do not include any confidential information (eg credit card information) when using e-mail. For your own protection, our responses via email to you will not include any confidential information.
You may, as the case may be, exercise the following rights:
• the right of access, to find out which data we are processing for you, for what purpose and their recipients,
• the right to rectification, in order to correct any deficiencies or inaccuracies in your data,
• the right to erasure (right to be forgotten), to delete your personal data from our files, but as long as their processing is no longer necessary or the retention of your data is not required in order to comply with our legal obligations or for defense our legal interests before the Courts,
• the right to restrict processing, in case of questioning the accuracy of your data,
•the right to data portability, to receive your data in a structured and commonly used format,
•the right to object if you do not wish to use your data for the purposes of directly promoting our services. Our hotel does not prepare profiles based on the personal data you provide to us through this Website.
For the exercise of your rights, please address your respective request by writing to us in the following postal address Hotel Rene , Megali Ammos , Ftelia , Skiathos island 37002 , Greece , or by phone calling +302427023557 or by sending us an email to the email address email@example.com .
The hotel will make every effort to respond to your request within thirty days of receipt. However, if due to the complexity of your request or due to the volume of information it is not possible to satisfy your request within thirty days, we undertake to inform you within the above deadline in writing of the reasons for the delay and to make every effort to satisfy your request as soon as possible and in any case within two additional months.
The hotel reserves the right not to satisfy your request in the event that it is found to be manifestly unfounded or excessive, informing you of the reasons for its dissatisfaction.
In any case, you have the right to lodge a complaint with the Personal Data Protection Authority (www.dpa.gr).
What are cookies and why do we use them?
They are small pieces of information stored on computers in order to identify the browser used during web browsing.Device IDs are collected from the available system data, which may include IP addresses, user information (browser version, type and operating system version) or device identifiers, such as Apple IDs for advertisers, Apple IDs for suppliers, Google's Android IDs, or Google Play Store ad IDs. Cookies and similar technologies can be used to memorize data, such as user IDs and preferences.
Using cookies makes it easier for our Website to memorize information about your visit, collecting useful information about your search preferences. So, the search experience will be improved the next time you visit us. In order to provide you with our various services, our business and service providers collect traffic data, IP address, your device software, the type of server you use when navigating, and information on how you use the website (such as the day and time of the connection and disconnection) created during the time you use the website.
In addition, cookies help us to see the performance and traffic of our Website, improving its presentation and content, according to the preferences of our visitors.
What cookies do we use?
Some or all of the cookies described below may be stored in the browser. You can view and manage cookies in the browser (however browsers for mobile devices may not offer this visibility). Our Website may use the following cookies.
1. Absolutely necessary:
The necessary technical cookies are essential for the proper functioning of our Website, they allow you to browse and use its functions.These cookies do not recognize your personal identity.Without these cookies, we cannot offer effective operation of our Website.In addition, these cookies allow our Website to remember your options such as font size to provide improved and personalized features.
2. Performance Cookies
These cookies collect information about how you use our Website, for example, which pages you visit most often. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.
These cookies collect aggregate anonymous information about the proper operation and possible errors of our Website, such as whether a user is looking for an older version of it or if some files have been compromised.
You can configure the navigation software in such a way that it excludes all cookies or indicates when a cookie is being sent, however some isotope functions or services may not work properly without cookies.
More information on the types of cookies is available at http://www.allaboutcookies.org. If you want to know how to check or remove cookies, you can visit www.AboutCookies.org.
How to contact us
If you have any questions regarding this Policy or in general regarding the activities of the hotel, you can contact the hotel at firstname.lastname@example.org